Trackforce helped the company that provides security services to the U.S. Embassy in Mexico City increase guard productivity including patrols, visitor management, and paperless reporting.
Doing Security The Old Way
Inter-Con, an international security company, has been providing security services to the U.S. Embassy in Mexico City for over 30 years. Inter-con selected Trackforce to verify guard tours, manage visitors and create detailed reports. Inter-Con was charged to rejuvenate the embassy’s security and solve the following objectives:
• Modernize guard tour system to be able to monitor guards better and hold them accountable
• Retire paper logbooks to streamline visitor management allowing the U.S. Embassy real-time access to visitor lists
• Simplify reporting to ensure that guard reports are submitted promptly and complete
• Lastly, the new system needed to be easy-to-use and not require any technical pre-requisites
Making the Shift to Trackforce
Inter-Con selected m-Post to meet the embassy’s objectives. m-Post is Trackforce’s mobile app built with security guards in mind to increase their productivity and accountability. m-Post enabled Inter- Con to address the embassy’s four objectives with a single app. With Trackforce, the security operations team has insight into minute by minute guard activity to hold accountability and easily share critical updates to the embassy’s security team. Guards can create and submit reports automatically allowing them to focus more on the safety of the visitors and personnel, rather than filling out reports. Trackforce has let Inter-Con get rid of paper reports so they can deliver accurate data to the U.S. Embassy. Everything is doable using a mobile app that any guard can easily adapt to and a dashboard keeps operations and embassy security personnel up to date. “Once we implemented Trackforce, it was a lot easier! We find Trackforce to be easy to use and it gives very detailed information to keep our client satisfied and happy,” stated Alejandro Flores Romero.
The Key Benefits
When guards are armed with m-Post, Trackforce’s software tracks and generates the metrics in real time, which increases transparency. Operations managers can make effective security decisions, improve efficiency and manage more sites while maintaining a high standard of service.
No more paper reports—Trackforce makes it easy for guards to complete incident and activity reports in real time using a mobile app. Reports are automatically sent to supervisors for sign off or follow up.
Better visitor management—Guards can register all visitors online eliminating the need for a paper logbook. Thanks to real-time access, unwanted visitors are instantly identified making it easier for guards to keep them off-site.
More efficient tours—Guards are prompted when to scan NFC checkpoints from their mobile device. Real-time updates sent to the central system means that managers never miss a thing.
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